Brave Wilderness does not hold nor accept responsibility nor issue refunds or credits for packages that the courier confirms as delivered or items lost, stolen, or stuck in transit. Please contact your local postal service to file a claim.
If your package hasn’t been fulfilled or shipped, you can email here: email@example.com Please include your order number and correct shipping address so we can update it in our system.
If your package has shipped, we cannot change it en route. Please contact the shipping provider and ask them to update the shipping address.
If the package is returned to our Distribution Center, we will email you and let you know.
Contact the shipping courrier with your tracking information in hand to find out the most updated status of your package.
You can track your package after shipment confirmation here: Track Package
Brave Wilderness does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center.
Australia, Austria, Bahamas, Belgium, Brazil, Canada, Finland, France, Germany, Guernsey, Hong Kong, Ireland, Isle Of Man, Italy, Japan, Jersey, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States, and United States Minor Outlying Islands
Original shipping fees are non-refundable and return shipping costs are the customer's responsibility. For items returned to Brave Wilderness due to an undeliverable address or issues with customs, refunds will be issued for the net price of your item(s) minus the shipping charge.
Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. By processing a Return and sending your items back, you will receive a refund for the net price of your item(s) minus the shipping charge to send the items back. Brave Wilderness is not responsible for the cost of shipping a new order once your return has been processed.
Our return policy is valid for 30 days from the date of purchase. After 30 days from purchase date, a refund cannot be offered. Your order date can be found in your email confirmation that was received upon initial purchase. To be eligible for a return, the item must be unworn and unwashed (free of any stains from makeup, deodorant, hair, or wear)and in original packaging.
If the return does not meet the criteria above, the return will be rejected and discarded by Brave Wilderness and a refund will not be issued. Brave Wilderness will not send back rejected merchandise to the Customer.
To Process a Return: Domestic Customers and International Customers:
By processing a return you acknowledge and have read our entire Return Policy and understand the terms. Please email firstname.lastname@example.org to process a return. Please include the order number and which items you would like to process a return.
Damaged items must be reported/emailed within 3 days of receipt with photos attached to email@example.com. If not reported within 3 days, we will not issue replacements. We are not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.
If you have received an incorrect item, please contact firstname.lastname@example.org within 3 days of receiving your order.
If your order includes multiple items and one (or more) of the items are out of stock, we will issue a refund for item(s) not in stock and go ahead and ship the rest of your order.
All charges on ShopBraveWilderness.com are processed in US Dollar. Upon checkout, you will see the price estimated in the currency of your country according to the current exchange rate. Note: prices may vary in accordance to the time the charge processes in our system due to the exchange rate.
HOW TO FIND YOUR SIZE (* USING A SOFT MEASURING TAPE)
* IF YOUR MEASUREMENTS ARE BORDERLINE BETWEEN TWO SIZES, ORDER THE SMALLER SIZE FOR A TIGHTER FIT OR A THE LARGER SIZE FOR A LOOSER FIT.
WHILE STANDING, MEASURE AROUND THE FULLEST PART OF THE CHEST. KEEP THE MEASURING TAPE HORIZONTAL AND SNUG, YET COMFORTABLE.
WHILE STANDING WITH ONE FINGER BETWEEN THE MEASURING TAPE AND BODY, MEASURE AROUND THE NATURAL WAIST. (TYPICALLY AROUND THE SMALL OF THE BACK - FOUND BY BENDING THE BODY TO ONE SIDE AND FINDING THE NATURAL INDENTATION OF THE TORSO).
WHILE STANDING WITH FEET TOGETHER, MEASURE AROUND THE FULLEST PART OF THE HIP, 7-10” BELOW THE WAIST, WHILE KEEPING THE TAPE PARALLEL TO THE FLOOR.
MEASURE FROM THE TOP OF THE INNER LEG, STRAIGHT DOWN THE LEG AND COMPARE TO THE LISTED MEASUREMENT.